Refund policy

RETURN POLICY
You have the right to cancel your purchases within a period of 14 calendar days after the day of delivery of the goods. During this period we trust that you will treat the product and its packaging with care.
All products must be returned to us in perfect condition accompanied by the original invoice. Returns will only be accepted if labels and original packaging are fully intact. Shop-firefly.com cannot accept returns where labels have been removed.

You are responsible for the shipping of returned items back to shop-firelfy.com. Items lost in transportation will not be compensated for.

Shipping charges on returned merchandise are at the customer's expense. However, shop-firefly.com will not charge additional shipping on exchanges. Refunds for returned merchandise will be made within two weeks of the return of the product, to the original purchaser’s credit card. Note that additional duties and/or taxes will not be refunded. Neither will shipping costs. For countries within the EU, VAT will be included in the refund. All exchanges are subject to availability.